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Job Title: | Client/Patient Service Coordinator (F/T & P/T) |
Job Type: | Full-Time |
Location: | Mississauga, ON |
Work Area: | |
Job Category: | Administrative |
Level: | Support |
Industry: | Healthcare |
Company URL: | www.bayshore.ca |
Years of Experience: | 2+ |
Number of Positions: | 2 |
Languages: | English-bilingual skills are an asset |
Date Posted: | 3/21/2013 |
Contact Email: | gta@bayshore.ca |
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Bayshore HealthCare
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and a Canadian-owned company. Its services are purchased by government care programs, insurance companies, workers’ compensation boards, health care organizations, the corporate sector and the public. The Bayshore brand extends across four business divisions: Bayshore Home Health (medical and non-medical home care and staffing services), Bayshore Specialty Rx (specialty pharmacy, infusion and pharmaceutical patient support services), Bayshore Therapy & Rehab (physiotherapy and rehabilitation services) and Bayshore Dialysis (dialysis centers). The company’s goal is to enhance the quality of life, well-being, dignity and independence of Canadians of all ages. Bayshore HealthCare has been a recipient of Canada’s 50 Best Managed Companies award since 2006.
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Job Summary:
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We are seeking detail oriented candidates for Client/Patient Coordinator positions in our Mississauga office.
Available are a full time position and a part time extended hours position.You will apply your exceptional organizational skills to coordinate client/patient care and service commitment at the branch level. You will coordinate service requests, assess client/patient care needs, and schedule assignments for field staff. Your stress management and interpersonal skills are well suited for this challenging role. You will professionally resolve and document client/patient concerns, and participate in client/patient satisfaction initiatives that continuously improve quality levels. With at least two years of quality customer service experience, in a health care environment, you are proficient with computers and have preferably completed a recognized program in medical terminology.
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Duties and Responsibilities:
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Accurate scheduling of client/patient care with field staff. Providing excellent customer service to clients/patients, liaising with the Bayshore Home Health, Managers of Clinical Practice and the Community Care Access Center, Case Managers.
Ability to work in a fast paced environment and excellent stress management skills are required.
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Experience:
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A minimum of two years of quality customer service experience, in a busy health care environment.
Some experience in a demanding (high volume of calls) call center also an asset.
Candidates who have experience with other service provider organizations will be given preference.
Bilingual skills are an asset.
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Education:
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Minimum Secondary School Diploma. Related post secondary education is beneficial.
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Other Information:
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E-mailed resumes preferred.
Quote ‘Resume, CSC F/T’ or 'Resume, CSC Extended Hours' on subject line.
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How to Apply:
Bayshore is an Equal Opportunity Employer. We encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. Please submit your resume through one of the following ways:
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| Email: |
gta@bayshore.ca |
| Fax: |
e-mails please |
| Mail: |
25 Watline Ave Suite 501 Mississauga L4Z2Z1 |
| Phone: |
905-896-0200 |
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