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Job Title: | On Call Coordinator |
Job Type: | Casual |
Location: | Sarnia, ON |
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Job Category: | Customer Service |
Level: | Support |
Industry: | Healthcare |
Company URL: | www.bayshore.ca |
Years of Experience: | 2+ |
Number of Positions: | 1 |
Languages: | English |
Date Posted: | 10/3/2012 |
Contact Email: | jrenaud@bayshore.ca |
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Bayshore HealthCare
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and a Canadian-owned company. Its services are purchased by government care programs, insurance companies, workers’ compensation boards, health care organizations, the corporate sector and the public. The Bayshore brand extends across four business divisions: Bayshore Home Health (medical and non-medical home care and staffing services), Bayshore Specialty Rx (specialty pharmacy, infusion and pharmaceutical patient support services), Bayshore Therapy & Rehab (physiotherapy and rehabilitation services) and Bayshore Dialysis (dialysis centers). The company’s goal is to enhance the quality of life, well-being, dignity and independence of Canadians of all ages. Bayshore HealthCare has been a recipient of Canada’s 50 Best Managed Companies award since 2006.
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Job Summary:
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The On Call Client Service Coordinator, under the direction of the immediate Supervisor, handles after hours client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.
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Duties and Responsibilities:
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• Handle and document after hour client inquiries for care and service
• Assess client service needs and schedule licensed and unlicensed employees for care and service such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees
• Notify clients and Field employees regarding schedules as required
• Complete data entry and maintain accurate current scheduling documentation
• Handle and document client concerns and complaints and as appropriate, notify the On Call Registered Nurse
• Assist in branch office on exception, as deemed necessary by Area Director or immediate supervisor.
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Complete other tasks as requested
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Experience:
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A minimum of 2 years of related customer service experience, preferably in healthcare
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Education:
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Minimum - Secondary School Diploma: completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred
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Other Information:
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Competitive compensation
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How to Apply:
Bayshore is an Equal Opportunity Employer. We encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. Please submit your resume through one of the following ways:
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Please state the position applied for in the email subject line.
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